Return & claim
Return
As the customer, you are responsible for the return shipping cost to TÔNN Furniture’s warehouse and for ensuring that the items arrive in undamaged condition.
- Return cost €55
Note: In the return form, both return shipping costs may appear in the cost overview, but you will only be charged for one shipping fee.
If the product has been used or is no longer in its original condition, we reserve the right to make a deduction from the refund. Please note that we do not refund the original delivery cost.
Claims
Please check your item as soon as you receive it, including in cases of suspected transport damage. If you notice any damage, we recommend informing the driver or the postal agent immediately.
You may file a claim if the item is or is suspected to be defective. Report the issue as soon as possible and include clear photos of the damage, as well as of both the inner and outer packaging. For transport damage, the claim must be submitted within 3 days.
Always keep all packaging.
The form has limited capacity for uploading images. If several items are damaged or we need more photos, we will get in touch with you for the additional images